Fault or emergency? How Barbara decides
On the on-call phone service, Barbara first has to settle one thing with every call: real danger, urgent job or normal appointment. Then she acts accordingly.
Follow-up questions like an experienced dispatcher
When someone reports damage, Barbara asks the questions your office would ask: Is water running out, or is it just dripping? Is there a smell of gas? Has the heating failed completely?
The answers determine the level: danger, a job the same day or a normal service appointment.
When there's danger, safety comes first
If life is at risk or there is a fire, Barbara immediately refers callers to 144 or 118. If there is a smell of gas, she gives the most important safety instructions before anything else.
- Leave the building
- Do not touch any switches
Trade emergencies go to your on-call service
In the event of a burst pipe or other urgent damage, Barbara gives out your on-call number around the clock – and first the tip that often makes the biggest difference: turn off the main water valve.
Everything else reaches you properly recorded
Barbara prioritises urgent but non-dangerous cases for the same day. She records callback requests with name, address, request and callback number – in a structured way, so the right team can call back directly.
What counts as an emergency and where Barbara forwards calls to is something we define together with your business. Barbara does not make remote diagnoses or give binding commitments.
Put Barbara to the test by phone — then we talk about your business.
Call the demo number and report a dripping boiler – or get advice straight away. You will hear how Barbara talks to your customers: to the point, friendly and at weekends too.