Barbara answers your business's calls and website chats: booking service appointments, triaging emergencies to your on-call service, and recording quote requests and callbacks. On the building site, over the lunch break and on a Sunday evening — in German, French, Italian and English.
Out on a job, on the building site, on holiday: Barbara picks up – no engaged tone, no “call back tomorrow”.
The water heater drips on a Sunday evening, the heating breaks down at Christmas. Barbara picks up – and triages the call correctly straight away.
Miss the call and you lose the job to the next name in the phone book. Barbara records every enquiry – including a callback number.
So that you can test Barbara realistically, in this demo she works for the fictitious Brunner Haustechnik AG: with service hours, an emergency on-call service, guide prices and three team calendars. Ask Barbara anything you would ask your own business.
Barbara books, records and answers the everyday questions.
Every call becomes a properly recorded report.
We analyse your processes: teams, service area, on-call organisation, typical calls. Free of charge and without obligation – happy to do this directly with the boss or the office manager.
We build your Barbara – with your service hours, teams and emergency rules. Support from itconsulting24 AG in Zurich.
Joint test calls with the team, fine-tuning, then switching Barbara over to your number and the website chat. After that, we keep optimising with you.
Water damage, smell of gas, heating failure: Barbara asks targeted questions and, if there is real danger, gives out the right number immediately.
Learn moreService appointments, quote requests, maintenance, information – the everyday calls that cost your office the most time.
Learn moreConsultation, set-up, test calls, go-live. No IT project, no new software for your team.
Learn moreGerman, French, Italian, English – Barbara automatically replies in the caller's language and understands Swiss German.
Learn moreBarbara introduces herself as a digital assistant, only records what's necessary, and your business stays in control.
Learn moreOne-off set-up, then a fixed monthly subscription with included call minutes. No hidden costs.
Learn moreThree teams with their own calendars, service hours, an emergency on-call service and guide prices: the configuration behind the demo number.
Learn moreService appointment, quote, maintenance, guide price, opening hours, emergency, callback: the requests Barbara recognises and how she completes them.
Learn moreEvery call is a job or a problem that needs solving. Our principles for technology that takes the load off the business.
Learn moreWho is behind Barbara: ITConsulting24 AG in Zurich.
Learn moreCustomer projects where the voice assistant already handles calls and chats.
Learn moreYes, that's her most important job. Barbara asks targeted questions: Is water running out, or is it just dripping? Is there a smell of gas? If there is real danger, she immediately gives out the right emergency number or your on-call number – for everything else, she books a regular appointment. We define the triage rules together with you.
No. At most, Barbara gives guide prices (“depending on the work involved”) and records the enquiry properly: what, where, preferred time frame. For anything larger, she arranges a free on-site visit straight away – the quote comes from you.
Barbara responds in two stages: if life is at risk or there is a fire, immediately 144 or 118; if there is a smell of gas, the message is to leave the building and not touch any switches. For trade emergencies such as a burst pipe, she gives out your on-call number around the clock – and can first give the crucial tip: turn off the main water valve.
In every conversation, Barbara openly introduces herself as the business's digital assistant – and sounds natural and down-to-earth while doing so. Call the demo number and judge for yourself.
German, French, Italian and English – Barbara automatically replies in the caller's language. She understands Swiss German and replies in Standard German.
Barbara only records what is needed for an appointment, callback or job, and your business keeps full control over the job schedule and knowledge base. This website is operated in Switzerland; how call data is processed for your business is something we discuss in the consultation.
Set-up by itconsulting24 AG plus a fixed monthly subscription with included call minutes – transparent and with no hidden costs. Barbara costs less per month than a single missed job. As the pilot business in your region, you benefit from preferential terms.
Call the demo or book a free consultation straight away. We'll show you how Barbara sounds for your business — down-to-earth, reliable and around the clock.
Write to us or give us a call – we'll get back to you within one working day and show you Barbara using your own business as an example. Free of charge and without obligation.