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AI phone assistance for trades & construction

Grüezi, I'm Barbara — your AI phone assistant for the trades, even when everyone is out on a job.

Barbara, your AI phone assistant for the trades, takes calls and website chats for your business: she books service appointments, passes faults to the on-call service, takes down quote requests and notes call-backs. While you are on site, on your lunch break or off on Sunday – in German, French, Italian and English.

Call the demo now · 044 505 26 23What Barbara can do

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Understands Swiss German, answers in German, French, Italian or English. Developed and supported in Zurich.
Sample call · Sunday, 9:41 pm00:58
BARBARA
Brunner Haustechnik, hello! What can I do for you?
CALLER
Our water heater is dripping — not badly, but it won't stop.
BARBARA
Is it just dripping, or is water running out? To be on the safe side, turn the main water valve down a little.
Why it pays off

Hands full, phone ringing – Barbara takes over.

Every

call is answered

Whether you are on a roof, measuring a basement or on holiday: Barbara answers. No busy tone, no voicemail.

24/7

Availability

Burst pipe on a Sunday evening, heating off at Christmas: Barbara answers, asks the right questions and passes the case to the on-call service.

Every

enquiry is recorded

A customer who reaches nobody calls the next business. With Barbara he leaves the job and a call-back number.

Office of the fictional Brunner Haustechnik AG (AI-generated illustration)
Try it yourself · Live

The demo business: Brunner Haustechnik AG, Musterwil

In the demo Barbara works for the made-up Brunner Haustechnik AG: service hours, on-call service, guide prices and one calendar each for plumbing, heating and electrical are set up. Test her like a customer would – with a fault, a quote request or a preferred date.

3 teamsPlumbing · Heating · ElectricalLearn more24/7Emergency on-call serviceLearn more3 calendarsbookable liveLearn more10+Request typesLearn more
How Brunner Haustechnik AG is set up
For office, workshop and on-call service

Appointments, quotes, faults – Barbara takes it all.

Workshop of a plumbing and heating business (AI-generated illustration)

Appointments & quotes

The day-to-day phone work, without anyone having to call back from the site.

  • Enter, move or cancel service appointments directly in the right team's schedule
  • Recording quote requests: what, where, when – including an on-site visit
  • Maintenance contracts: scheduling the heating service and descaling the water heater
  • Give guide prices, for example for a heating service – without obligation, no quote
  • Opening hours, service area, travel time to your site – on public holidays too

Appointments and quote requests in detail

Technician servicing a water heater in a basement (AI-generated illustrative image)

Faults, on-call service and call-backs

Every fault report reaches the office complete.

  • Emergency triage: smell of gas and danger handled correctly straight away, burst pipes passed to the on-call service
  • First aid on the phone: “turn off the main water valve” can prevent greater damage
  • Schedule urgent cases ahead of routine work, the same day where possible
  • Pass call-back requests with address and issue to the responsible team (plumbing, heating, electrical …)
  • After every call a short summary by e-mail to the office or the boss

More about emergency triage

The way to your own Barbara

On the phone after about two weeks – no IT effort for you.

Consultation & concept

We look at how your business works: teams, service area, on-call rota and the calls that come in every day. Free and without obligation, ideally with the boss or the person in the office.

Set-up by itconsulting24 AG

itconsulting24 AG in Zurich sets up Barbara with your service hours, teams and emergency rules and supports her afterwards.

Testing & go-live

Your team calls Barbara for a test, we polish the answers, then we switch her to your number and the website chat. After the launch we keep adapting her.

Dig deeper

Barbara in detail: calls, emergencies, prices.

Fault or emergency? How Barbara decides

Water damage, smell of gas, heating off: Barbara asks follow-up questions and gives the right number at once if there is real danger.

Learn more

The routine Barbara takes off your office

Service appointments, quote requests, maintenance, information: the daily calls that take up most of the office's time.

Learn more

Three steps until Barbara answers your calls

First meeting, set-up, test calls, launch. No installation, no IT project.

Learn more

Barbara answers in your customers' language

Barbara answers in German, French, Italian or English – always in the caller's language – and understands Swiss German.

Learn more

Open with customers, clearly regulated for the business

Barbara makes clear she is a digital assistant, asks only what is needed and works by your business's rules.

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Two items: set-up and monthly subscription

One-off set-up and a fixed monthly subscription with call minutes. No hidden costs.

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How the demo business Brunner Haustechnik is set up

Plumbing, heating, electrical with one calendar each, plus service hours, on-call service and guide prices: how the demo number is set up.

Learn more

The calls Barbara takes for your business

Appointment, quote, maintenance, guide price, opening hours, fault, call-back: which calls Barbara handles and how each one ends.

Learn more

Company

What Handwerkruf24 stands for

Behind every call is a job or a problem. Our principles for technology that takes work off the business.

Learn more

Handwerkruf24 comes from ITConsulting24 AG

Who develops and supports Barbara: ITConsulting24 AG in Zurich.

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Where the technology behind Barbara is already at work

Customers where the voice assistant already answers calls and chats today.

Learn more
Frequently asked questions

What businesses ask us.

Can Barbara tell whether it's urgent or just a drip?

That is exactly what she is there for. Barbara asks the questions an experienced dispatcher would ask: Is water running out or just dripping? Does it smell of gas? Has the heating gone off completely? If there is danger, she immediately gives the emergency number or your on-call service; everything else becomes a regular service appointment. You decide which cases go where.

More about emergency triage

Does Barbara give binding quotes on the phone?

No. At most, Barbara gives guide prices (“depending on the work involved”) and records the enquiry properly: what, where, preferred time frame. For anything larger, she arranges a free on-site visit straight away – the quote comes from you.

More about appointments and quotes

Who helps when the heating fails on a Sunday evening?

Barbara responds in two stages: if life is at risk or there is a fire, immediately 144 or 118; if there is a smell of gas, the message is to leave the building and not touch any switches. For trade emergencies such as a burst pipe, she gives out your on-call number around the clock – and can first give the crucial tip: turn off the main water valve.

Can your customers tell that an AI is on the phone?

Yes, and that is intended: at the start of every call Barbara says that she is your business's digital assistant. She speaks calmly, naturally and without jargon. The best way to judge is to call the demo number yourself.

In which languages does Barbara take orders?

Barbara automatically answers in the caller's language: German, French, Italian or English. Callers speaking Swiss German are understood; Barbara then replies in standard German. Useful in bilingual service areas and for customers from Romandy or Ticino.

More about languages

Where does the data from the calls go?

Barbara only records what is needed for an appointment, callback or job, and your business keeps full control over the job schedule and knowledge base. This website is operated in Switzerland; how call data is processed for your business is something we discuss in the consultation.

More on data protection and transparency

What does it cost?

You pay a one-off set-up by itconsulting24 AG and then a fixed monthly subscription that includes the call minutes – no hidden costs. A single job that would otherwise go to a competitor costs you more than Barbara does in a month. Pilot businesses in a region receive preferential terms.

See the pricing model

Next step

Put Barbara to the test by phone — then we talk about your business.

Call the demo number and report a dripping boiler – or get advice straight away. You will hear how Barbara talks to your customers: to the point, friendly and at weekends too.

Book a free consultation
Contact

Let's talk about your business.

A quick call or e-mail is enough: within one working day we get back to you and run Barbara through a job from your daily work – a heating fault or a quote request, for example. Free and without obligation.

Send an enquiry

An email address and a few sentences are all it takes. We'll get back to you within one working day.

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