The routine Barbara takes off your office
A large share of the calls to a trade business is routine. Barbara takes over this phone service – appointments, quotes, information – for the office and the fitters.
Service appointments
Barbara enters, moves and cancels service appointments – directly in the schedule. She knows your service hours and teams and only books into the time slots you release.
Quote requests
For a quote, Barbara records what's needed: What needs doing, where, and by when? For larger jobs, she arranges an on-site visit straight away. Barbara does not give binding quotes – you do.
Maintenance
Barbara schedules heating services and descaling of the water heater under maintenance contracts, so that recurring jobs don't get lost in day-to-day business.
Information
Opening hours, service area, travel time to your site, public holidays: Barbara answers the questions that would otherwise tie up the office phone. For jobs, she gives guide prices at most (“depending on the work involved”) – the exact information stays with you.
A summary after every call
Every call goes to the office as an email summary: who called, what it was about, what was agreed. That way nothing gets lost, even when everyone was out on a job.
Put Barbara to the test by phone — then we talk about your business.
Call the demo number and report a dripping boiler – or get advice straight away. You will hear how Barbara talks to your customers: to the point, friendly and at weekends too.