Which requests Barbara handles on the phone
A request type is a kind of enquiry that Barbara recognises, records with the right questions and completes with a clear outcome.
Appointments and quotes
- Booking a service appointment – in the right team's calendar
- Rescheduling or cancelling an appointment
- Quote request – what, where, when; with an on-site visit if needed
- Maintenance appointment – heating service, descaling the water heater
Information
- Guide price – an approximate figure “depending on the work involved”
- Opening hours, service area, travel time to your site, public holidays
Emergencies and callbacks
- Emergency – targeted questions, then the emergency number or the on-call service
- First-aid tip, for example “turn off the main water valve”
- Urgent job – prioritised for the same day
- Callback request – name, address, request, callback number, passed to the right team
How a request is completed
Every request ends with an outcome: a booked appointment, a recorded enquiry, information given or a referral. The office receives a summary of it. Which request types are active for your business is something we decide together when we introduce Barbara.
Hear it for yourself — then let's talk.
Call the demo or book a free consultation straight away. We'll show you how Barbara sounds for your business — down-to-earth, reliable and around the clock.